London Drugs, Royal Oak Centre
#500 - 8888 Country Hills Blvd NW
Calgary AB T3G 5T4
Phone: 403 571 4968
This past summer, my mom had bought a tube of sunscreen and a tube of SPF lip balm from London Drugs. Afterwards, she realized that she still had plenty at home, but she had already thrown out the receipt. Since she hates dealing with customer service staff, she asked me to try and return her purchases without the receipt.
I went into the Royal Oak London Drugs expecting to be denied a refund or, at best, issued a store credit. To my surprise and delight, the return transaction was quick and hassle-free. Really! The customer service lady accepted my explanation for not having a receipt, and she gave me cash back (the amount was under $20).
Last thoughts: Given the rarity of decent customer service in Calgary businesses - due to employees who could care less - my experience at London Drugs was hugely refreshing. As a consumer, I would encourage other retailers to take note of this story. Nothing generates repeat business better than keeping your customers happy.
Service +++++
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